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Home > Customer Centre > Tips & Tools > Reading Your Bill
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Reading Your Bill

Following is a sample Residential Customer bill. Roll over any of the circled numbers below for an explanation of what each item refers to.

Sample Bill Number 1

Your account number.

Number 2

Your meter readings, which indicate how much energy you used during the billing period.

Number 3

"A" indicates the actual meter reading.

Number 4

"E" indicates a reading has been estimated.

Number 5

This reflects the amount of electricity you used during the billing period.

Number 6

This chart shows you how much electricity you haved used each month over the past year. The month is represented by the letter below it (for example, "O" is for October).

Number 7

This amount indicates if you have an unpaid balance from your last statement.

Number 8

Customer Charge: covers a portion of the cost of facilities like powerlines and generation stations. This charge applies even if no power is used.

Number 9

Energy Charge: the cost of the electricity you've used.

Number 10

Riders are temporary adjustments on electricity bills that are in place until rates are revised through a General Rate Application.

Number 11

The total you need to pay on this bill.

Number 12

Pay your bill by this date to avoid a late charge.

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