Billing Updates Following Winter Meter Estimates

At Yukon Energy, providing reliable service to Yukoners is at the heart of everything we do — especially during the coldest months of the year. We want to share an important update regarding customer billing following recent winter conditions. Why Some Bills Were Estimated During December and January, extreme cold temperatures created safety concerns for our meter readers. To ensure the well-being of our staff while maintaining service continuity, we issued a higher number of estimated bills during this period. Estimated bills are based on historical usage and are a common industry practice when actual meter reads are temporarily unavailable. However, once we’re able to safely access meters and obtain actual readings, accounts must be reviewed and adjusted accordingly. What This Means for Customers Because of the volume of estimated bills issued, our customer service team is currently working through a backlog of accounts that require manual review and correction. This careful review process may result in: Billing delays for some customers Adjustments or corrections to previously estimated bills In some cases, customers who previously received estimated bills and now have actual meter readings available may receive corrected statements. These corrected statements help reconcile earlier estimates with actual usage to ensure billing accuracy. We understand that receiving high bills or seeing adjustments on your account can be unexpected. Please know that these corrections are part of our commitment to accurate and transparent billing. Our Commitment to You Our team is working to review each affected account with care and precision, and we are taking the necessary time to ensure corrections are made properly. We sincerely appreciate your patience and understanding as we complete this process. If you have questions about your bill, need clarification on adjustments, or would like to discuss payment plan options, our customer service team is here to help. You can contact us at (867) 993-5565 or billing@yec.yk.ca. Thank you.